Comments on: Review: Giant Ibis night bus, Phnom Penh-Siem Reap

By: Stephanie Nina Menggu

Stephanie Nina Menggu — Mon, 03 Dec 2018 09:37:12 +0000

In reply to Lina. Hi Lina, not exactly sure what you call it, but they're more like what you say, "lying down, but not flat". They can't be straightened up like normal chairs. Anyway, an update - Giant Ibis responded about a month later and gave my friends and I a free one-way bus ride. My friend took the risk for a sleeper bus to Siem Reap again, but this time she was delighted that they gave a flat bed as promised. We've also taken a day trip to Siem Reap again, and had a good, comfortable ride.

By: Piotr

Piotr — Thu, 08 Nov 2018 21:01:57 +0000

In reply to Lina. Dear Lina, do you know how long are flat and angle beds in Giant Bus, could you write how tall are you and what kind bus you drive?

By: Beth

Beth — Thu, 11 Oct 2018 12:24:48 +0000

Thanks so much, this is really useful. I’m planning on getting the 11.30pm bus tomorrow from Siem Reap to Phnom Penh!

By: Lina

Lina — Wed, 26 Sep 2018 13:52:29 +0000

In reply to Stephanie Nina Menggu. I'm sorry to hear that! Was it a regular bus with reclining chairs or one of the ones that are lying down, but not flat?

By: Stephanie Nina Menggu

Stephanie Nina Menggu — Tue, 25 Sep 2018 04:52:41 +0000

I recently took the Giant Ibis bus after reading this blog. Was excited by the guarantee of a flat bed for the 11:30pm bus (I also checked with their customer service chat on their website) but it turned out to be a reclining chair bus instead due to a “bus problem”.
We forgave that issue but hoped for the next on our return trip which was next following night (yes, it was just a day trip which is why we really wanted flat beds). Unfortunately, to our surprise and great dismay, the 11:30pm bus was a reclining chair bus again!!
Again, they told us that there was a “bus problem”. What’s more, when we arrived at the bus station, we saw the 11pm bus leaving with flat beds!!

We sent a complaint to the company via email and social media but no response from them. Very disappointing and I’m sorry that I have to share this here after such a positive sharing on this blog.